Xtoys.info understands the customer decision processes and the unprecedented outcomes that may affect a purchased product before and after it reaches the buyer. For this reason, we offer a 14-day return policy on all our products.
Our policy allows you to return products within 14 days of the purchase date for a full refund of the original price. The return item must be in new and working condition as well as in its original packaging. Xtoys.info does not provide return shipping labels for returns. Please include all original items in your return shipment. Incomplete returns may not be eligible for a full refund. No returns will be accepted after 14 days have passed. A 15% restocking fee may be applied to return items.
Refunds will be applied to the original payment method that was used and are generally issued within 3 business days of receiving all returned items. Depending on payment services provider the customer used to, they may require additional processing time to reflect the refund to your account.
Faulty Items may be returned via Freepost (UK customers) to the address below:
PO BOX 228
Return Policy In Detail
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be returned in original condition & packaging.
3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non-refundable and non-exchangeable.
7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.